Repair Services & Tips

Our service department is on-site and Bob, our technician is a BERNINA & Elna certified and trained technician.

We want your sewing, embroidery, and/or serger machines to be in their top working condition.  We encourage you to bring your machine in at least once a year for a "well baby" check-up.  If your have your BERNINA machine repaired by anyone other than a BERNINA dealership, the warranty on that machine is null and void.

We service BERNINA & Elna as well as other makes of machines.  When bringing your machine in for service,
Bob asks that you bring the following with you.

  • Your machine, power cord, foot control and bobbin case.
  • #1 foot that comes with your machine.
  • The buttonhole foot, and/or automatic buttonhole foot that came with your machine.
  • If you have a BERNINA 1630, 180, 185, 200, 730, 830 or 820 bring the #40 foot that came with your machine.
  • Your embroidery unit, embroidery foot and embroidery bobbin case if appropriate.
  • The large embroidery hoop.
  • We recommend using metrosene plus thread. If you use another type of thread exclusively, please bring a spool of the thread in a contrasting color and a full bobbin wound with white thread.
  • If you are having a problem of any type, please bring a sample.
  • Although not required, it is a big help and time saver if you have a full bobbin wound with white metrosene plus and a piece of fabric and stabilizer in the hoop and ready to do a stitch out.

 

Tips from Bob

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Elegant Stitches
316 Colonades Way Suite 210
Waverly Place Shopping Center
Cary, North Carolina  27518
Shop Hours:  10am-6pm Monday-Thursday   10am-4pm Friday Saturday
1-919-852-4445          1-888-639-9383       Fax 1-919-852-4447

 

 

 

 

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